Covid-19 update 

Following the announcement by the Government on 22nd September, our office will be open by appointment only to members of the public and existing customers.  As much as we want to welcome as many people as possible into our office, for the time being it is not possible.  We are very conscious of the danger presented by Covid-19 & some members of Staff are still working from home and we cannot guarantee the office will be staffed at all times.   Please only make an appointment to come to the office if your enquiry can't be dealt with on the telephone or by email. We have strict policies in place to enable us to adhere to social distancing regulations and we will only be allowing two people at a time to come in. 
 
Call us on 01604 874400 and select the option relevant to you, please note that your call may be diverted to a mobile.  You can email us: This email address is being protected from spambots. You need JavaScript enabled to view it.
 
If you have seen a property you would like to view we will happily let you have a look round on the basis that the safety rules set out by us are followed.  Don't be offended if we don't come into the property with you as in the nicest possible way, we need to keep our distance from you for the time being.  It may be a little more trickier for us to let you view a property that is occupied by existing Tenants as some people understandably don't feel comfortable having people in their homes or are in a vulnerable position themselves.  If you have them, please wear disposable protective gloves whilst you are looking around the property and refrain from touching anything. You MUST wear a face covering.  
 
We have uploaded as many virtual viewing tours as possible, so if you are looking for a property to let, please take a look at the videos before requesting a viewing. 
 
For new lets, we are able to complete a contactless move in; Reference checks will be completed on all applicants over the age of 18 using our online service provider. Tenancy agreements can be electronically signed and keys can be collected from the lock box situated outside our office or by appointment to visit our office. 
 

Reporting tenancy repairs

If you are an existing Tenant with an maintenance issue please report it by clicking on the image below using our new reporting system.  There is self help advice available too for simple issues that you can fix yourself and avoid any unnecessary maintenance visits to your home.   If for any reason you are unable to use the online tool you can email This email address is being protected from spambots. You need JavaScript enabled to view it. or call us during office hours on 01604 874400. 
 
 

if you have an emergency out of hours maintenance issue please call or text us on 07903 742377.
Please note that some non essential maintenance may not be undertaken during this period of Coronavirus restrictions being in place. 
 
                                                                                     
 
 

You’re in safe hands

With over 60 years combined Lettings & property management experience between us, we guarantee that the service you will receive will be efficient, professional, friendly and you will find our staff knowledgeable.  We constantly invest into training to enable our staff  to deliver the service that our customers deserve. Our aim above anything else is to make your experience of being a Landlord or a Tenant a good one. 

From 1st April 2019, it became law that all Letting Agents should have client money protection insurance. In the past rogue letting Agents have acted appallingly leaving Tenants and Landlords out if pocket. Unfortunately, the minority who were breaking the rules spoilt if for the honest ones. We have a ring fenced Client money bank account and hold full client money protection insurance & we are proud members of the UK Association of Letting Agents & The property Redress Scheme.

                                

 

More choice for Landlords

If you understand and are prepared to comply with all the legislation (there’s currently around 150 pieces relating to the private rental sector) then our find tenant only silver service is perfect for you. We will simply advertise your property, draw up a tenancy agreement and then hand it over to you.

Most Landlords prefer an Agent to handle the day to day management of their rented properties. Our full management Gold service is a comprehensive management package where you leave all the hard work to us.

We are excited to announce that we have launched our all new & exciting Platinum Club, our all-inclusive package for Landlord. More information on this and all our other services and fees can be found by clicking on the image below.

 

No application fees for Tenants

The Tenants fee ban became law on 1st June 2019 meaning that Landlords & Agents are no longer allowed to charge certain fees to Tenants.  If you want to rent one of our properties, there  are no administration fees of application fees to pay. Have a read of what we are legally allowed to charge Tenants by clicking on the image below.

 

Repairs & Maintenance: we offer a 24/7 service

When Tenants have an issue outside of normal office hours, one of our helpful team members is on hand for them to talk to. Our experience property managers will advise of what action should be taken and offer reassurance. 

We have teamed up with Fixflo to assist Tenants with reporting maintenance issues.  It contains really useful information and self help advice which could avoid the need for a tradesperson to visit your home.  Please click on the image below to get help with an issue and to report an maintenance issue to us

Our experience property managers will advise of what action should be taken and offer reassurance if there is an out of hours emergency.

Please call: 07903 742377 if you have an out of hours emergency

To contact our maintenance department during normal office hours please email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us on 01604 874400 

 

Landlords, we get your property seen online

We advertise our properties for rent on the top four property portals, of course right here in our own bright & interactive website and we will feature your property on our own Facebook page and Facebook marketplace that is exclusive to onthemarket.com members.